m2win Privacy Policy

m2win keeps the amount of personal information it holds to what is needed to run your account, settle payments and meet Malaysian bookkeeping rules. This page sets out what that information is, who inside and outside m2win can read it, how long it stays on file, and what you can ask us to change. It applies to the m2win website, the Android app and our 24/7 Live Chat.

The account details m2win holds

What you provide at sign-up

When you register, m2win asks for your full name, MyKad or passport number, date of birth, mobile number and home address. We match the name against the document you send later, so one account belongs to one real person. Your username and password are stored so you can log back in from a device you approve.

What builds up as you play

From your first deposit onwards, m2win records each transaction reference, game round, bet amount and the time a session started. We also log the browser, device model and IP address a login came from. Those records let the team answer a dispute about a single round and stop a hijacked session from being used.

A note on passwords. m2win staff will never ask for your online banking password, your Touch ’n Go eWallet PIN or a one-time password inside live chat. If someone claiming to be from m2win does, close that chat and open a new one from this website.

How deposits and payouts appear in our records

Money moves through Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer. For each of these, our payment partner sends m2win a reference number, the amount and a status, never your banking credentials. That is why a deposit of RM45 or more normally appears in about 6 minutes without you sending a screenshot.

Withdrawals run the same way in reverse. You can request a payout once your balance reaches RM60, and a standard request is settled in roughly 34 minutes, up to a daily cap of RM13,500. m2win keeps the reference of every payout so a bank trace can be raised if a transfer stalls.

Why identity checks happen before the first payout

Documents we accept

m2win accepts three forms of identification: your National ID Card (NID), your passport or your driving licence. Send a clear photo or scan where all four corners and the document number are readable. We ask for this once, before your first withdrawal, and the review is completed within 24 hours.

What happens after the review

Once the document is approved, your first withdrawal can take up to 2 hours while the team matches the name on file. Later payouts follow the usual 34-minute pattern. If a document is rejected, live chat tells you which part is unclear instead of asking you to resend everything from scratch.

What cookies remember during a session

Essential cookies

These keep you logged in, remember the language you picked and hold your place in an unfinished game round. The m2win login form cannot work without them, so they are set as soon as the site opens in your browser.

Analytics cookies

Analytics cookies tell m2win which pages load slowly and which game tiles get opened most often on a phone. The numbers are pooled across many visitors and are not used to build a profile of you for outside advertisers.

Turning cookies off

Every browser lets you block or delete cookies from its settings menu. Block the essential ones and you will be signed out on each visit, and some games in the casino lobby may refuse to load. Clearing cookies on a shared phone is also the quickest way to remove a saved session.

Who inside and outside m2win sees your records

Inside m2win, access is limited by role. The live chat team can see your account history and open tickets, payment staff see transaction references, and identity documents are opened only by the verification team. Every lookup is logged against the staff account that made it.

Outside m2win we rely on payment providers, identity-check services and fraud-prevention partners, and we pass each one only the fields it needs to do its job. We do not sell your details to data brokers or mailing lists. Where Malaysian law or a valid court order requires a record, we hand over exactly what is asked for and note it on your file.

How long records stay with us

Your account details are kept for as long as the account is open. After you close it, m2win still holds identity and transaction records for the period Malaysian record-keeping rules require, because those records support audits and payout disputes. Once a record is no longer needed it is deleted, or stripped of anything that points back to you.

The controls you have over your account

Seeing and correcting your details

Ask live chat for a copy of what m2win holds on you and we will confirm your identity first. If a phone number or address is out of date, tell us and it is corrected the same day. A change of name needs a fresh document so the record stays consistent.

Closing the account

Withdraw any balance above RM60, settle open bets, then ask live chat to close the account. Access stops that day. Nothing on a closed account is used for marketing, and you can open a new one later with the same identification.

Marketing messages

You can opt out of promotions from your account settings or by telling live chat. Service messages about a pending withdrawal or a document request still reach you, because those are part of running the account rather than advertising.

Keeping your login safe on a shared phone

Do not tick “remember me” on a phone you share with family. Log out at the end of a session rather than closing the tab, and keep the m2win Android app on the current build (3.7.1) so security fixes are applied. If you think someone else has your password, change it and message live chat so all active sessions can be ended from our side.

Questions about your data, answered

Topics on this page

• Account records 01
• Payments and KYC 02
• Cookies 03
• Security 04

Does m2win sell my details to other companies?

No. m2win shares information only with the payment, verification and fraud-prevention partners that help run your account, and only the fields each one needs.

Can I keep playing with all cookies blocked?

Not reliably. Login and the casino lobby both depend on essential cookies, so a browser set to block everything will keep signing you out or fail to load a game.

My name is spelled wrongly on my account. What now?

Open live chat and send the document with the correct spelling. The verification team updates the record, usually within 24 hours, before your next withdrawal.

What happens to my ID photo after verification?

It stays on your file with access limited to the verification team, because m2win may need it for a later audit or a payout dispute. You can ask what is held at any time.

Will I be told if something goes wrong with my data?

If an incident could affect your account, m2win contacts the accounts involved through the site and your registered mobile number, and explains what to change.

If this page changes

When m2win changes how it handles data, this page is updated and the effective date at the top moves with it. Anything that affects an open account, such as a new verification partner, is also mentioned in live chat before it takes effect. You can ask live chat for a copy of an earlier version at any time.

Want to see these rules in practice? Read the m2win deposit guide before you send money, or open an account and review your details from the dashboard whenever you like. 18+ · Play Responsibly